Fundraising - RBC Center

Contact Person: Donna Braswell or Molly Richards, wfrband_rbc@yahoo.com

To download a map and detailed instructions for working at RBC Center, click here.

Map of RBC Center, 1400 Edwards Mill Road, Raleigh, NC 27607, US

General Info

• We volunteer to run a concession stand at the RBC Center events.
• >All volunteers receive a guarantee $30 credit to their student account for each volunteer working for that student.
• Any profit earned after paying the above guarantee and donating 5% of the profit to the General Fund will be divided between the volunteers working during the season. The amount paid to each individual will be prorated based on the amount of guaranteed payments they have earned.
• >Tips training is not required. They are requesting that we send our workers to ALE training. I will get the dates and times on the schedule as I get them. At this time you can work without the training, but that may change as the season progresses.

Apparel

• Volunteers must wear black pants which are not jeans.
• Dark closed toe shoes, preferably black.
• We provide a shirt, hat and apron.
• Most people wear a t-shirt under the uniform shirt.

Working Rules

• All events volunteers must be adults, not students(NO EXCEPTIONS).
• The time we must arrive varies by event. The time on the calendar is the time we need to arrive.
• You will not be allowed to have a cell phone on while you are in the booth. Pagers are allowed on vibrate.

The Day of the Event

• All volunteers park in Lot C which is free.
• In order to get into the building, walk towards the RBC center and bear to your left. As you are walking around the building you will come up to a double glass door that says employee entrance.
• When you go in that door there will be a security guard standing there, tell them that you are with Wake Forest-Rolesville Band and they will check you in and will be able to tell you where to go to sign in.
• After you sign in they will be able to tell you how to get to the booth we are assigned for that event.

FAQs

What does working at the RBC involve?

This fundraiser involves working in a concession stand at the RBC Center for Hurricanes Hockey games, NC State Basketball games, and a variety of other events. There are several different jobs you can do including:

• Inventory and Setup - Before the stand opens, all chargeable inventory must be counted. Everyone typically pitches in with this. Other setup duties may include making popcorn, filling nacho trays, setting up candy displays, filling cup racks, etc.
• Cashier - Work a cash register taking orders from customers. When you work a cash register, this will typically be the only function you will perform while the stand is open.
• Food Runner - Food runners are responsible for getting the food items ordered by the customers and bringing it to the correct cash register location.
• Pouring Drinks - In this duty you will be assigned to a particular soda machine, and you will pour the drinks to fulfill the customer orders for the cash registers closest to you. If beer is being sold at the event, you will also be responsible for pouring the beer.
• Food Preparer - This position involves working in the kitchen preparing food. This does not involve cooking. RBC employees will always do the cooking. Preparing the food involves assembling and wrapping hamburgers, filling fry cups, putting chicken strips into boxes, etc. What duties a food preparer will need to do will depend on the type of concession stand we are in.

If you do not think you would feel comfortable working a cash register or pouring beer, don't worry. As the list above shows, there are plenty of other ways you can help.

Is there any special training I'll need?

No training is required unless you plan to work a cash register or pour drinks at events where alcohol is sold. To work a register or pour drinks at alcohol events, you will need to attend a 2 hour ALE (Alcohol Law Enforcement) training session held occasionally at the RBC. If you don't attend an ALE training session, you can still work an alcohol event performing one of the other jobs listed above. As far as training for the different jobs, your friendly, experienced fellow band boosters working with you at your first event will be happy to show you the ropes of the particular function you will be doing.

Can students work?

Students age 16 or over may work any event where alcohol is NOT sold. All NC State basketball games are non-alcohol events. For any event where alcohol IS sold volunteers must be age 18 or older. Alcohol is sold at all Carolina Hurricanes hockey games. All student workers MUST be accompanied by at least one of their parents for any event they work.

How much do we earn working at the RBC?

This is a little complicated. How much we earn depends on a few factors. Basically, the volunteers working a stand make a percentage of the sales for the night. Current percentages are 10% of the food sales and 7% of the alcohol sales. So, if the stand made $3500 on a non-alcohol night, the volunteers in the stand would make $350. This $350 dollars is then divided up by the number of volunteers that worked. This gives a 'per worker' amount. For the 2003/2004 season, the entire per worker amount goes to the student account of the volunteer's choosing. BUT, I said this was a little complicated. So, read the next question to find out more.

I've seen some emails expressing concern that we haven't been able to 'fill a stand' at events. What does this mean and why is this so important?

Each stand at the RBC has a specific number of people that are required to efficiently operate the stand. The RBC greatly prefers organizations that can fill an entire stand for the events they sign up for. If we can't provide the required number of workers, the RBC concessions staff needs to find workers from another organization, or use hourly RBC employees, to fill out the stand.

There are two BIG reasons why it is very important that we provide a full crew to work our events.

1. Organizations that consistently provide a full complement of workers typically are given preferred stands (i.e. stands that tend to make the most money). Also, because of the lower attendance at games this year, the concessions staff has reduced the number of stands that are open for some events, and non-preferred groups tend to be the first ones that are canceled for those events. (Because of our difficulties filling stands last season and again this season, this has already happened to us.)
2. The second reason has to do with the 'How much do we earn' question answered previously. When we do not provide a full crew, the maximum amount we will be able to make is $30 per person. If we have a big night in sales, we would stand to lose several hundred dollars since we are no longer entitled to the full commission. And, for Carolina Hurricanes games, we are guaranteed to make a minimum of $30 per person when we have a full crew, even if the commission from sales does not come out to $30 per person. However, if you do not have a full crew, there is no guaranteed minimum! You will only make the percentage of the sales, which is divided amongst all the people that worked in the stand. So, if it was a slow night (which is happening frequently this year due to the reduced attendance) the amount we end up making could be significantly less than $30 per person.

When do I need to arrive at the arena?

For most events, you need to report two hours before the event starts or one hour before the doors open, whichever is earlier. Typically, the doors open one hour before the event. For example, for a 7PM hockey game the doors open at 6PM so you will need to be in the stand by 5PM. Occasionally for big events they open the doors early, and for these events you may need to report a little earlier.

Where should I park?

You must park in the West Reserved Parking Lot. Enter through Gate C off Trinity road. There will usually be someone standing at the entrance to the parking lot. Just tell him/her you are with the Band Boosters of WF-R.

Where do I go when I arrive?

You enter the building through the employee entrance which is on the opposite side of the arena from the employee parking lot. You will likely see several people in black pants walking that way, so you can probably just follow the crowd. You will need to sign in, which you will do in the 'Uniform Room'. If you don't know where that is there will always be someone there you can ask. Look for the Apex Band Booster list and sign in. It is very important that you remember to sign in. The sign in page will show which stand we are in for the event if you do not already know it. If the arrival part of this makes you a little nervous, you can probably hitch a ride to your first event with someone else who is working that night. When you arrive at the stand, you will need to sign another sign-in sheet there.

What should I wear?

The RBC asks that all volunteers wear black pants and black shoes or sneakers. A black button-down shirt and apron will be provided.

Why would I want to do this?

There are MANY reasons:

• It's a great fundraiser for the band programs at Wake Forest-Rolesville High School.
• It's a great way to earn a significant amount of money for your band account.
• It's a great way to get to know your fellow band booster parents and make some new friends.
• We always have a lot of fun!!!

Updated: 3/3/2008